Event registrations will begin shipping approximately 4-6 weeks prior to the event. Merchandise orders will be shipped immediately, if the merchandise is available when you place the order.

Event registrations begin shipping at least 4 weeks prior to the event. Please allow up to a week from when you placed your order for standard delivery. If it is within that time period and you have not received your order, take the following steps to track your package. (If you pre-registered at an ATF or BattleCry event, and did not provide us with an email address, please skip to step 3):

      Look at your shipping confirmation email. (If you did not receive one, it’s possible that the email went to your bulk email folder, or that you did not give us an email address when you ordered.) If you received an email shipping confirmation, you can track your package by clicking on the UPS tracking link in the email.

      Log into your account online to see the status of your order at www.acquirethefire.com.

      Call 800-329-FIRE(3437) to speak with an ATF Representative during business hours, or email atfinfo@teenmania.org. (Please provide as much information as possible—including your order number, group name, phone, and address information—when you contact us.)

Your tickets/wristbands are not necessary to get into the event. If you did not receive your order, please call to make sure we received your order (800-329-FIRE). If you are not able to reach an ATF Representative by phone, just come to the registration table at the venue on the day of the event. We will verify your order on our registration list and provide you with the tickets/wristbands to get in. Please bring your order confirmation email or credit card statement as additional proof of your charge.

There is a base ticketing fee of $5.95 per order transaction, plus $2 per person. These fees have enabled us to improve our registration process for our customers and cover the ongoing costs to make continued improvements. They also cover ticket printing, handling by an outside vendor, and customer service costs. (See “What are the ticketing fees for?” below.)

Ticketing fees are an industry standard—even for Christian concerts and events. We have found rates as high as $9 per person for other Christian events (specifically a well-known Christian artist performing a one-night concert). We have tried to keep ours at a reasonable level, while still allowing us to cover expenses related to the ongoing development of our registration system (including programming, order handling, customer service, etc.).

We are constantly trying to improve our process to minimize mistakes, but, unfortunately, we still make mistakes from time to time. If you believe you were charged the wrong amount, please email atfcustomercare@teenmania.org. One of our Customer Care Representatives will research the problem and get in touch with you. Please allow 10 business days to resolve credit card disputes and 15 business days for checks from the time you submit the request (assuming we are able to reach you with questions).

There are no cancellations for Acquire the Fire and BattleCry events. In certain instances, we may offer a transfer to another event at our discretion. Transfer requests must be made in writing prior to the event for which you were originally registered.

      Transfer requests can be sent...

      by email to atfinfo@teenmania.org.

      by fax to 903-324-8105. (Please call to confirm receipt of your fax.)

      by mail to the address below:

      ATTN: ATF Registration/Customer Care
      PO Box 2000
      Lindale, TX 75771

      Transfers will be made on the following basis:

      For transfers to the same event type in the same season (i.e. ATF event to another ATF event in same season), we will do an even transfer of the number of tickets with no financial exchange (no refunds).

      For transfers to another event type in the same season (i.e. ATF event to a BattleCry event in the same season), we will give a credit of the full registration amount, less the ticketing fees, that can be applied to the new event.

      For transfers to an event in the following season, we will give you a credit of the full registration amount, less the ticketing and shipping fees.

      Any tickets or wristbands received prior to the request for a transfer must be sent back to us at the address above before the transfer will be processed. Once the transfer is processed, you will be placed in the best available seats for the event to which you are transferring.

Your seats will be assigned programmatically just before we begin shipping—based on your registration date. (See “How will my seating section be determined?” .)

You will automatically be placed in the best available seating for your level based on when you registered for the event. “Best available seating” is usually considered the lowest section or block of seating, and closest to the stage, that is open at the time you register within your chosen level. Sometimes unforeseen circumstances may cause more seats to become available in a section after you have registered and your seating has already been assigned. We reserve the right to offer these to first-time registrants as they become available.

At the event, seating is on a first-come, first-served basis within your assigned seating section or block. From time-to-time, we may block off certain seats within a section for compression, VIP seating (for example, the Host Church), or “add-on only” registrations. Event ushers use compression from time to time to ensure that everyone in a section has a seat. They do this by blocking off selected seats until the majority of the open seats have been filled.

      For two-day events, seating is first-come, first-served each day. The seats you get when you arrive each day will be your seats for the entire day.

Because of the nature of our event (primarily groups vs. individuals), we wanted to give group leaders the opportunity to add on to their group’s registration later on down the road and still allow the whole group to sit together. About 30% of our registrations are “add-on” registrations. Because of that, we have set aside 30% of the seats in each section for the purpose of allowing groups who are already seated there to add on to their registration and keep their group together. Sometimes these seats sell out, and other times we open them up to first-time registrations. If you want to take advantage of these seats, you can check at the registration table at the event. If they are available, we may be able to switch out your current seats in the same seating level (or you can pay for an upgrade if there are seats available in a different level).

We have made extra seating (approx. 30%) available within each section specifically for add-on registrations. These seats are available until they are sold out, or until we determine to open them up to first-time registrations (usually in the weeks just prior to the event).

Acquire the Fire and BattleCry events are intended for teenagers and those in youth ministry. If you must bring a young child, you will need to register him or her unless he or she is able to sit in a lap for the entire event.

Yes. Most venues have designated seating areas for those with a handicap—usually on the Floor and Lower Levels. When you arrive at the venue, go to the registration table for service. They will contact an usher who can escort the person with the handicap and up to two other people to the appropriate seating. We will do our best to seat them near the rest of the group, when possible.

Please call an ATF Representative at 800-329-FIRE(3473) to see if deaf interpretation is available at your event.

Parking, meals, and lodging are not included in the registration cost.

Parking varies by event. It is usually managed either by an independent company, or the venue. Some charge a one-time fee per day with “in-and-out privileges”, and others charge a fee each time you go into the lot.

Concessions are open at most venues during meal times if you don’t want to fight the crowds. You can also look up area restaurants by putting in the venue location at www.citysearch.com. (This site is not related to Acquire the Fire/BattleCry and is just suggested as a reference.)

      We work out discounted hotel rates for most event cities. You can find the list of hotels for your city here. Click “Select Event/Purchase Tickets” at the top of the page and choose the event city you wish to attend from the drop-down menu.

Event registrations begin shipping at least 4 weeks prior to the event. Please allow up to a week from when you placed your order for standard delivery. If it is within that time period and you have not received your order, take the following steps to track your package. (If you pre-registered at an ATF or BattleCry event, and did not provide us with an email address, please skip to step 3):

      Look at your shipping confirmation email. (If you did not receive one, it’s possible that the email went to your bulk email folder, or that you did not give us an email address when you ordered.) If you received an email shipping confirmation, you can track your package by clicking on the UPS tracking link in the email.
Your registration includes an entire day (sometimes more!) of top bands and speakers, high-impact drama, awesome video presentations, sincere worship, life-altering messages, and Youth Leader training sessions—all in one package!       Log into your account online to see the status of your order at www.acquirethefire.com.

      Call 800-329-FIRE(3437) to speak with an ATF Representative during business hours, or email atfinfo@teenmania.org. (Please provide as much information as possible—including your order number, group name, phone, and address information—when you contact us.)